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FAQ
DELIVERIES
WILL TRACKING BE PROVIDED?
As soon as your order is dispatched, you will receive a notification email with tracking details.
SHIPPING CHARGES
| Destination | Standard | Express | Return Fee | Duties |
| UK | £10 | £13 | £10 | Included |
| Australia | - | US$38 | US$38 | Not Included |
| Austria | €9 | €17 | €9 | Included |
| Belgium | €9 | €17 | €9 | Included |
| Canada | - | $CA30 | $CA30 | Not Included |
| China | - | £33 | £33 | Not Included |
| Czech Republic | €9 | €18 | €9 | Included |
| Denmark | €9 | €17 | €9 | Included |
| France | €9 | €17 | €9 | Included |
| Germany | €9 | €17 | €9 | Included |
| Greece | €9 | €17 | €9 | Included |
| Hong Kong, Sar of China | - | £33 | £33 | Included |
| Hungary | €9 | €18 | €9 | Included |
| Ireland | €9 | €17 | €9 | Included |
| Italy | €7 | - | €7 | Included |
| Japan | - | ¥5456 | ¥5456 | Not Included |
| Laos | - | £35 | £35 | Not Included |
| Luxemburg | €9 | €17 | €9 | Included |
| Netherlands | €9 | €17 | €9 | Included |
| New Zealand | - | US$38 | US$38 | Not Included |
| Norway | €9 | €23 | €9 | Included |
| Poland | €9 | €18 | €9 | Included |
| Portugal | €9 | €17 | €9 | Included |
| Romania | €9 | €17 | €9 | Included |
| Senegal | - | £35 | £35 | Not Included |
| South Korea | - | £33 | £33 | Not Included |
| Spain | €9 | €17 | €9 | Included |
| Sweden | €9 | €17 | €9 | Included |
| Switzerland | - | €23 | €23 | Included |
| United States | - | US$23 | US$23 | Included |
YOUR RIGHT TO END THE CONTRACT
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).
If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods according to the table above.
If you have any questions or complaints about a product or want to return an item and end the contract, please contact us at customerservice@charlesjeffrey.net with your order number and specify the details of the complaint or return.
Returns are valid if the following still applies:
- Returned within 14 days of delivery date
- In original, unused, unaltered, unwashed condition
- Has original tags and packaging
RETURNS
You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.
In order to return your order you need to complete the online return procedure by clicking on the following link. Your return request will be notified to our Customer Care, who will evaluate whether to authorize it or not: the authorization from the Customer Care will be confirmed by an email.
Please use a pre-paid return label included with your order.
You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please remember to choose your Country from the drop-down menu in the right-up corner of the page.
Returns that do not meet our policy will not be accepted.
GENERAL
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
CAREERS
Please visit our Careers page.