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FAQ
WILL TRACKING BE PROVIDED?
As soon as your order is dispatched, you will receive a notification email with tracking details.
SHIPPING CHARGES UNITED STATES
*Please note that for orders above US$350 shipping is free of charge.
| Destination |
Standard |
Express |
Return Fee |
| East North Central Division | $8.50 | $18 | $8.50 |
| East South Central Division | $8.50 | $18 | $8.50 |
| Mid-Atlantic Division | $8.50 | $18 | $8.50 |
| Mountain Division | $8.50 | $18 | $8.50 |
| New England Division | $8.50 | $18 | $8.50 |
| Pacific Division | $13 | $28 | $13 |
| South Atlantic Division | $8.50 | $18 | $8.50 |
| West North Central Division | $8.70 | $18 | $8.70 |
| West South Central Division | $8.70 | $18 | $8.70 |
*Please note, if your order weighs over 7lbs, there will be additional shipping costs.
SHIPPING CHARGES REST OF WORLD
| Destination | Standard | Express | Return Fee | Duties |
| United Kingdom | £12 | £25 | £12 | Included |
| Japan | ¥3200 | ¥4670 | ¥3200 | Not Included |
| Germany | €13 | €25 | €13 | Included |
| France | €13 | €25 | €13 | Included |
| Canada | $17 | $30 | $17 | Not Included |
| South Korea | $22 | $28 | $22 | Not Included |
| Australia | $22 | $35 | $22 | Not Included |
| Italy | €17 | €28 | €17 | Included |
| Netherlands | €22 | €30 | €22 | Included |
| Hong Kong, Sar of China | $26 | $40 | $26 | Included |
| Spain | €13 | €30 | €13 | Included |
| Albania | $35 | $47 | $35 | Included |
| Algeria | $35 | $47 | $35 | Not Included |
| Andorra | $28 | $37 | $28 | Not Included |
| Argentina | $35 | $47 | $35 | Included |
| Austria | €13 | €30 | €13 | Included |
| Azerbaijani | $39 | $55 | $39 | Not Included |
| Bahrein | $30 | $40 | $30 | Not Included |
| Belarus | $35 | $47 | $35 | Included |
| Belgium | €22 | €30 | €22 | Included |
| Bosnia and Herzegovina | $39 | $55 | $39 | Included |
| Brazil | $35 | $47 | $35 | Not Included |
| Brunei Darussalam | $30 | $40 | $30 | Not Included |
| Bulgaria | €22 | €44 | €22 | Included |
| Chile | $26 | $45 | $26 | Not Included |
| China | $30 | $40 | $30 | Not Included |
| Colombia | $22 | $45 | $22 | Not Included |
| Costa Rica | $35 | $47 | $35 | Not Included |
| Croatia | €26 | €45 | €26 | Included |
| Cyprus | €28 | €44 | €28 | Included |
| Czech Republic | €22 | €44 | €22 | Included |
| Denmark | €22 | €35 | €22 | Included |
| Dominican Republic | $26 | $35 | $26 | Not Included |
| Ecuador | $35 | $47 | $35 | Not Included |
| Egypt | $30 | $40 | $30 | Not Included |
| Estonia | €22 | €44 | €22 | Included |
| Finland | €22 | €30 | €22 | Included |
| French Guiana | $35 | $47 | $35 | Not Included |
| Greece | €22 | €30 | €22 | Included |
| Hungary | €22 | €44 | €22 | Included |
| Iceland | $26 | $40 | $26 | Not Included |
| India | $30 | $40 | $30 | Not Included |
| Indonesia | $30 | $40 | $30 | Not Included |
| Ireland | €22 | €30 | €22 | Included |
| Kuwait | $30 | $40 | $30 | Not Included |
| Laos | $45 | $50 | $45 | Not Included |
| Latvia | €22 | €44 | €22 | Included |
| Lebanon | $32 | $40 | $32 | Not Included |
| Liechtenstein | €32 | €35 | €32 | Included |
| Lithuania | €16 | €43 | €16 | Included |
| Luxemburg | €22 | €30 | €22 | Included |
| Macao | $35 | $47 | $35 | Not Included |
| Macedonia | $39 | $55 | $39 | Included |
| Malaysia | $35 | $47 | $35 | Not Included |
| Malta | €39 | €44 | €39 | Included |
| Mexico | $26 | $40 | $26 | Not Included |
| Monaco | €26 | €35 | €26 | Included |
| Mongolia | $44 | $55 | $44 | Not Included |
| Montenegro | $44 | $55 | $44 | Included |
| Morocco | $44 | $55 | $44 | Not Included |
| New Zealand | $39 | $45 | $39 | Not Included |
| Nigeria | $44 | $55 | $44 | Not Included |
| Norway | €26 | €35 | €26 | Included |
| Pakistan | $32 | $40 | $32 | Not Included |
| Paraguay | $44 | $55 | $44 | Not Included |
| Peru | $26 | $40 | $26 | Not Included |
| Philippines | $35 | $47 | $35 | Not Included |
| Poland | €28 | €44 | €28 | Included |
| Portugal | €32 | €35 | €32 | Included |
| Qatar | $32 | $40 | $32 | Not Included |
| Romania | €28 | €44 | €28 | Included |
| Saudi Arabia | $26 | $35 | $26 | Not Included |
| Senegal | $44 | $55 | $44 | Not Included |
| Serbia | $22 | $45 | $22 | Included |
| Singapore | $13 | $32 | $13 | Not Included |
| Slovakia | €28 | €44 | €28 | Included |
| Slovenia | €28 | €44 | €28 | Included |
| South Africa | $44 | $55 | $44 | Not Included |
| Sweden | €22 | €30 | €22 | Included |
| Switzerland | $26 | $35 | $26 | Included |
| Taiwan | $28 | $37 | $28 | Not Included |
| Thailand | $32 | $40 | $32 | Not Included |
| Tunisia | $44 | $55 | $44 | Not Included |
| Turkmenistan | $44 | $55 | $44 | Not Included |
| United Arab Emirates | $18 | $35 | $18 | Not Included |
| Uruguay | $44 | $55 | $44 | Not Included |
| Venezuela | $44 | $55 | $44 | Not Included |
| Vietnam | $35 | $47 | $35 | Not Included |
*Please note, if your order weighs over 7lbs, there will be additional shipping costs.
YOUR RIGHT TO END THE CONTRACT
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).
If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods according to the table above.
RETURNS
You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.
In order to return your order you need to complete the online return procedure by clicking on the following link. Your return request will be notified to our Customer Care, who will evaluate whether to authorize it or not: the authorization from the Customer Care will be confirmed by an email.
Once your return is authorised, the Customer Care team will be in touch with a returns label.
You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please remember to choose your Country from the drop-down menu in the right-up corner of the page.
Returns that do not meet our policy will not be accepted.
If you have any questions please contact us at customerservice@charlesjeffrey.net with your order number and specify the details of the complaint or return.
CAREERS
Please visit our Careers page.