AS SOON AS YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A NOTIFICATION EMAIL WITH TRACKING DETAILS.

ALL ORDERS ARE SHIPPED FROM THE UNITED STATES.  

UNITED STATES

EXPRESS - 2 TO 6 BUSINESS DAYS

STANDARD - 4 TO 9 BUSINESS DAYS 

REST OF WORLD

EXPRESS - 3 TO 7 BUSINESS DAYS

STANDARD - 5 TO 10 BUSINESS DAYS

*PLEASE NOTE THAT THE ABOVE IS AN ESTIMATE AND YOUR ORDER MAY TAKE LONGER.  

SHIPPING TO THE EU AND UK WILL INCLUDE TAX AND DUTIES IN THE FREIGHT COST.

IF YOU'RE SHIPPING TO OUTSIDE OF THE USA, EU OR UK, YOU MAY BE CHARGED TAXES AND DUTIES. AS THE RECIPIENT, YOU ARE LIABLE FOR ALL THE IMPORT DUTIES LEVIED BY THE COUNTRY YOU ARE SHIPPING TOO. UNFORTUNATELY, WE ARE UNABLE TO ADVISE ON THE AMOUNT AND HAVE NO CONTROL OR INFLUENCE OVER THIS.

IF YOU DON'T PAY THE APPLICABLE TAXES AND DUTIES AND THE ITEM IS RETURNED TO US, WE WILL DEDUCE ANY TAXES, DUTIES OR FEES INCURRED BY US FROM YOUR REFUND.

*PLEASE NOTE THAT IN THE USA, ORDERS ABOVE $350 ARE FREE OF CHARGE.

STANDARD - $10

EXPRESS - $20

*PLEASE NOTE THAT IF YOUR ORDER WEIGHTS OVER 7LBS, THERE WILL BE ADDITIONAL SHIPPING COSTS.

COSTS FOR REST OF WORLD SHIPPING CAN BE FOUND HERE.

IF YOU NEED TO UPDATE YOUR SHIPPING ADDRESS, PLEASE CONTACT US AS SOON AS YOU CAN. WE WILL TRY AND SEE WHAT WE CAN DO, HOWEVER WE CANNOT GUARANTEE THIS CHANGE.

YOU HAVE 14 DAYS FROM THE DATE OF DELIVERY TO START THE RETURNS PROCESS.

ITEMS MUST BE RETURNED TO US UNUSED AND IN THE SAME CONDITION AS THEY WERE RECEIVED. PLEASE ENSURE BEFORE YOU RETURN YOUR ITEM, THAT ALL TAGS ARE ATTACHED AND ALL ORIGINAL PACKAGING IS PRESENT AND INTACT. FOR FOOTWEAR, PLEASE PLACE THE SHOEBOX INSIDE PROTECTIVE PACKAGING.

IN ORDER TO START THE RETURN PROCESS, YOU'LL NEED TO CONTACT OUR CUSTOMER CARE TEAM VIA OUR ONLINE CONTACT FORM WHICH CAN BE FOUND HERE. PLEASE INCLUDE YOUR ORDER NUMBER AND REASON FOR THE RETURN.

ONCE YOUR RETURN IS AUTHORISED, THE CUSTOMER CARE TEAM WILL BE IN TOUCH WITH A RETURN LABEL.

RETURNS THAT DO NO MEET OUR POLICY STANDARDS WILL NOT BE ACCEPTED.

YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, UNLESS OTHERWISE AGREED.

YOU WILL HAVE 30 DAYS FROM DAY OF DELIVERY TO RETURN YOUR PURCHASE IF YOU HAVE EITHER RECEIVED THE WRONG ITEM OR THE ITEM HAS ARRIVED DEFECTED.

RETURNS CAN TAKE UP TO 21 DAYS TO BE RECEIVED AND PROCESSED. ONCE THIS HAS HAPPENED, YOU WILL BE NOTIFIED VIA EMAIL.

IF YOUR RETURN IS APPROVED, THEN YOUR REFUND WILL BE PROCESSED AND YOUR REFUND WILL BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN 10 BUSINESS DAYS.