Delivery & Returns

ATTENTION LOVERBOY SHOPPERS:


Due to an important infrastructure upgrade, all orders made after Friday 09/09/2022 will not be shipped until Thursday 29/09/2022. We apologise for any inconvenience caused by this delay. If you have any questions, please don’t hesitate to get in touch!


WILL TRACKING BE PROVIDED?

As soon as your order is dispatched, you will receive a notification email with tracking details.

 

SHIPPING CHARGES

 

Destination Standard Express Return Fee Duties
UK £10 £13 £10 Included
Australia - US$38 US$38 Not Included
Austria €9 €17 €9 Included
Belgium €9 €17 €9 Included
Canada - $CA30 $CA30 Not Included
China - £33 £33 Not Included
Czech Republic €9 €18 €9 Included
Denmark €9 €17 €9 Included
France €9 €17 €9 Included
Germany €9 €17 €9 Included
Greece €9 €17 €9 Included
Hong Kong, Sar of China - £33 £33 Included
Hungary €9 €18 €9 Included
Ireland €9 €17 €9 Included
Italy €7 - €7 Included
Japan - ¥5456 ¥5456 Not Included
Laos - £35 £35 Not Included
Luxemburg €9 €17 €9 Included
Netherlands €9 €17 €9 Included
New Zealand - US$38 US$38 Not Included
Norway €9 €23 €9 Included
Poland €9 €18 €9 Included
Portugal €9 €17 €9 Included
Romania €9 €17 €9 Included
Senegal - £35 £35 Not Included
South Korea - £33 £33 Not Included
Spain €9 €17 €9 Included
Sweden €9 €17 €9 Included
Switzerland - €23 €23 Included
United States - US$23 US$23 Included

 

YOUR RIGHT TO END THE CONTRACT

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).

If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods according to the table above.


RETURNS

If you have any questions or complaints about a product or want to return an item and end the contract, please contact us at customerservice@charlesjeffrey.net with your order number and specify the details of the complaint or return.

Returns are valid if the following still applies:

- Returned within 14 days of delivery date

- In original, unused, unaltered, unwashed condition

- Has original tags and packaging

 

FOR ORDERS COMPLETED BEFORE 08.09.2022

Please visit the Return Centre and follow the instructions below:

Insert your email/phone number and order number (order number starting with #)
Select the item you want to return and choose the reason for return.
You will get a confirmation email with the shipping guidelines once the return request is approved.



Address to return to:

Davies Turner & Co Ltd

West Midlands Freight Terminal Station Road, Coleshill

North Warwickshire B46 1DT, United Kingdom.



Cost of return postage is to be covered by customer unless you are returning products that are faulty or mis-described.

There is a return postage slip included in the parcel. The cost of the return postage will be deducted from the refund value returned to you.

We reserve the right to reject returns that do not comply with our returns policy.

We cannot be held responsible for anything lost or damaged in transit, when your return has been accepted, your refund will be issued.

Once we receive the items, a refund will be issued within 14 days to your original payment method. Please note that shipping fees cannot be refunded.