Delivery & Returns


WILL TRACKING BE PROVIDED?

As soon as your order is dispatched, you will receive a notification email with tracking details.

 

HOLIDAY SHIPPING

To receive your purchases on time for the Holidays you should place an order: 

  • Italy: December 20th at 12pm
  • Europe (standard shipping): December 18th
  • Europe (express shipping): December 19th at 12 pm
  • Extra CEE: December 16th 

 

SHIPPING CHARGES

 

Destination Standard Express Return Fee Duties
UK £10 £13 £10 Included
Australia - US$38 US$38 Not Included
Austria €9 €17 €9 Included
Belgium €9 €17 €9 Included
Canada - $CA30 $CA30 Not Included
China - £33 £33 Not Included
Czech Republic €9 €18 €9 Included
Denmark €9 €17 €9 Included
France €9 €17 €9 Included
Germany €9 €17 €9 Included
Greece €9 €17 €9 Included
Hong Kong, Sar of China - £33 £33 Included
Hungary €9 €18 €9 Included
Ireland €9 €17 €9 Included
Italy €7 - €7 Included
Japan - ¥5456 ¥5456 Not Included
Laos - £35 £35 Not Included
Luxemburg €9 €17 €9 Included
Netherlands €9 €17 €9 Included
New Zealand - US$38 US$38 Not Included
Norway €9 €23 €9 Included
Poland €9 €18 €9 Included
Portugal €9 €17 €9 Included
Romania €9 €17 €9 Included
Senegal - £35 £35 Not Included
South Korea - £33 £33 Not Included
Spain €9 €17 €9 Included
Sweden €9 €17 €9 Included
Switzerland - €23 €23 Included
United States - US$23 US$23 Included

 

YOUR RIGHT TO END THE CONTRACT

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).

If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods according to the table above.

HOLIDAYS RETURNS

For all orders placed between December 5th and January 6th the return will be extended to 30 days from the delivery date


RETURNS

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

In order to return your order you need to complete the online return procedure by clicking on the following link. Your return request will be notified to our Customer Care, who will evaluate whether to authorize it or not: the authorization from the Customer Care will be confirmed by an email.

Please use a pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please remember to choose your Country from the drop-down menu in the right-up corner of the page.

Returns that do not meet our policy will not be accepted.

If you have any questions please contact us at customerservice@charlesjeffrey.net with your order number and specify the details of the complaint or return.